Technical Service Desk
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Location:
Buckinghamshire
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Salary:
£40,000 - £45,000
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Contact:
Ross Teasdale
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Contact email:
ross.teasdale@alliedresource.com
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Contact phone:
0203 002 2211
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Published:
2 months ago
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Expiry date:
2024-05-04
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Startdate:
ASAP
Technical Service Desk
Location: Buckinghamshire
Start date: ASAP
Job Type: Permanent
Salary: £40,000 - £45,000 per annum
Allied Resource are currently recruiting for a Technical Service Desk opportunity for one of our clients based in Buckinghamshire.
Responsibilities:
- Provide 1st line technical support to our clients, service engineering team and customer service desk.
- Make and receive calls to high end customers, working towards a good relationship with regular customers always empathising and finding a solution as quickly as possible.
- Provide technical support to the Service & Support Director for Sales activity.
- Investigate reported faults, assess, and liaise with service engineers and team for follow up.
- Provide telephone and remote support.
- Work with technical teams to ensure an open and collaborative approach that deliver fast solutions to our service clients.
- Ensure that record keeping is at its best and up to date, creation of systems to enter, store and easily access technical data.
- Manage supplier relationships for tech support, returns, repairs and specification of parts.
- Proactively monitor technical requirements on client sites and potential new clients, make Service & Support Director and team aware of any specific support requirements or areas to focus on/be mindful of.
- Maintain an awareness of, and compliance with, the company’s quality, environmental and Health and Safety policies.
- Take a proactive approach to our support model and suggest/implement changes as required to aid our growth.
Must Have:
- Minimum 5 years technical Audio Visual experience.
- Crestron and AMX installation/set-up experience.
- IT systems and network engineering/technical experience
- Video Conferencing engineering/technical experience
If you are interested in this position, or can recommend anyone else, please contact Josh Wright from Allied Resource Recruitment on 0203 002 2217.